Managed Services - Rxlogix Managed Services - Rxlogix

Managed Services

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RxLogix's Managed Services primary objective is to take on the “utility” support functions thereby allowing room for valuable client resources to focus on the delivery of additional projects that augments value to the business.
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Align IT Suite

Our comprehensive Managed IT Services Platform offers a full set of scalable IT solutions that are secure and compliant by design.

Cloud Services

As a Tier 1 Microsoft Cloud Solutions Partner, we create custom cloud solutions that elevate your business with industry-leading security and data protections.

Microsoft 365 Copilot

Align Managed Services offers its clients a secure and compliant AI tool, Microsoft 365 Copilot, that enhances collaboration and streamlines productivity.

Operational Due Diligence

Exceed investor demands and regulatory expectations across the alternative investment space, including private equity and hedge fund managers

Align Guardian

Align Guardian services provide Managed Detection Response (MDR) to keep organizations safe from constantly evolving cyber-attacks that traditional security defenses cannot detect.

Compliance & Data Archiving

A single, integrated platform connecting complaint messaging with intelligent archiving for risk-ready businesses.

Managed Data Protection

Comprehensive, secure data backup and SEC-compliant archiving solutions that map your organization’s sensitive data and unique vulnerabilities.

Managed Collaboration & Voice Services

Meet, chat, call, and collaborate. Everything your organization needs is available anytime on one secure platform.

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RxLogix delivers highly standardized Managed Services solutions to support the Argus platform and the RxLogix PV Analytics Suite. This structured approach allows for high-quality support services within a pre-defined financial model.

The customers get a great deal of tangibles and intangible benefits on using the RxLogix Argus Managed Services.

  • Product-License-Studies Configuration
  • Global Reporting Rules Configuration
  • Partner / Agency onboarding for E2B exchange
  • Transition from E2B (R2) to (R3)
  • Regulatory agency E2B profile updates (FDA, EMA, MHRA, etc.)
  • User & Role Administration
  • Dictionary Management
  • Support Levels 1, 2, 3
  • Hotfix / Service Pack Management
  • Business Continuity & Disaster Recovery
  • Regulatory Inspection Support
  • Query & Reporting Services
  • Environment Management
  • DR operations & backup strategy
  • Business continuity procedures

  • Assigned and dedicated core team
  • All support levels (1, 2 and 3) under one shop
  • Unlimited access to SME pool covering all aspects of PV including Product-Study configuration, E2B exchange, Regulatory aggregate reports, Japan regulations, custom reporting, database queries, interfaces, etc.
  • Several backup resources assigned globally including Japan
  • Team comprising of both business and technology resources
  • RxLogix MS Client portal
  • 1-800 access for 24X7 global live support
  • Email and live phone support comprehensive communication support experience
  • Dashboards and reporting
  • Periodic governance