Managed Services and Operational Support

End-to-end business configuration management for items such as products, studies, groups, signalling alerts, reports etc
Global and regional reporting rules configuration, including regulatory specific requirements
Partner and regulatory agency onboarding for E2B data exchange including ongoing E2B profile management for FDA, EMA, MHRA, and other global authorities and partners
Comprehensive system configuration administration e.g., workflow, data quality checks, alert strategy etc
Tiered application support across Levels 2, 3, and 4
Periodic MedDRA, WHO-Drug, VedDRA dictionary management

Assigned and dedicated core team ensuring continuity, accountability, and deep client knowledge
Consistent compliance, inspection readiness, optimized performance, and SLA driven operational efficiency
Complete Level 2, Level 3, and Level 4 support delivered through a single integrated service model
Unlimited access to a broad SME pool covering end-to-end Safety value chain

Built in global backup coverage, including dedicated Japan expertise, to ensure uninterrupted operations
Centralized visibility and control through the RxLogix Managed Services client portal and reporting
24x7 Global support and operations
Dashboards and reporting delivering transparency, performance tracking, and SLA visibility

Implementation And Delivery Highlights